Extended Weekend? The Perfect Time to…

Take the time to invest in yourselfMemorial Day has a great history, and a great purpose. However, for far too many people it is simply an extended weekend perfect for a short getaway. So what will you do with your extra time? According to two of the wealthiest people in the world you probably should consider reading.

Reading?! Yep. Bill Gates and Warren Buffet gave an interview in 2005 at the University of Nebraska where they both struggled to contain their love for reading and what it brought to their lives. Bill Gates famously takes a “reading vacation” where he removes himself from day to day activities for two weeks to do nothing but read books on business, technology, human behavior, etc. Buffett agreed and said reading books were an important part of his “daily work.” At one point the interviewer asked Bill if he could be a superhero, what kind of power would he like to have? Bill replied that he would like to be the fastest reader in the world, and Buffett quickly agreed.

So why is there a disconnect between what we know can improve our lives dramatically – even more than exercise (although also important!) – and what most people typically do? Ironically, all this reminds me of the title of a book I read in college: Fit Bodies, Fat Minds. Do you let your mind get “fat?” How about those who work around you? Or more convicting, those who report to you?

Two quick personal examples:

1. The first regional president that I worked for in Columbus, Ohio would copy articles out of Builder or Professional Builder what seemed like every week with a short note and leave it in my mailbox. I was a 22 year old rookie in charge of doing not much more than making the Sunday newspaper ad each week (wow times have changed)… but I loved it. It felt like he was mentoring me simply by saying “hey – this is something I think you’ll enjoy or will one day be helpful.”

I do my best to continue this legacy by copying articles out of these same publications and leaving them in mailboxes of employees in all parts of our business – even though many of them also get the magazine. You’d be surprised how many times someone thanks me for thinking of them or sharing an article. The chances of them reading it goes way up, and everyone gets better as a result. Don’t hoard great ideas you find from reading - share them!

2. This past month we kicked off something at my builder that is part homework assignment, and part challenge – The Amazing Race: Heartland Edition. We challenged the sales team to brush up on some market research, list their current top objections and write our their own scripted response, and most importantly to pick a book on new home sales to read by the end of June. I told them they could even order Jeff’s new audiobook if they like!

 

Do you foster a passion for reading in your organization? Do you think you should? What will you be reading this Memorial Day Weekend?

PS: Unsure of what to read? Check out my suggested reading list for 2012.

What is “not in my market” code for?

Not in my market - new home brandingAs professionals in the building industry we are all very familiar with the phrase “not in my backyard” (NIMBY) when we are attempting to get a new community approved. Even my builder, whose average sale price is 3 – 4 times the average resale in the region, hears from the NIMBY crowd from time to time even though their property values will increase. The NIMBY crowd seems to be against progress and improvement (unless it is your own backyard we’re talking about – right?) simply because they don’t like change.

Let me introduce to another group that is equally as large in our industrythe “not in my market” (NIMM) crowd. Those with the NIMM mentality may say they want to improve, but the reality is that they too are afraid of change.

Almost five years ago I packed up my family and moved to Pittsburgh. I spent the first two weeks at my new job shadowing other managers and asking a lot of questions. I was just trying to soak it all in. As I was riding along with a particular manager I was sharing how my previous employer did a lot of training around the model home demonstration because without it customers would miss a majority of the built-in value.

“Oh. That’s interesting. Yeah, see people in Pittsburgh are very different. They won’t let you walk through the model with them,” they told me. “Yeah they feel like you are hovering over them and they just want their own space to look around. It would just be too strange to guide someone through the model… in this market anyway.”

I wondered what kind of place I had moved to! People in Pittsburgh didn’t like good customer service, to have their questions answered, or feel important? Thankfully I learned quickly that people in Pittsburgh are perfectly normal.

Even more impressive to me is when a NIMM person will tell a paid consultant the same message. You are paying for coaching and advice from someone who travels around the country and gets a chance to see a TON of different markets… and learn what consistently works across all markets. So why would you pull out NIMM on them?

It made me think that NIMM must really be code for something else… but what?

What is it code for?

NIMM is code for “that sounds scary”

Change is always scary, and it is always necessary in some form.

NIMM is code for “I don’t think I could execute that idea”

I want to be very clear here – executing ideas is hard work. I also think it is legitimate to say that to execute a particular idea would cost more time and energy than it is worth for your company. I am simply advocating an honest discussion around that topic instead of ignoring the current reality of your situation. It may open up other doors you wouldn’t have thought of otherwise.

NIMM is code for “we tried that before”

Did you only try it once? Is it possible you tried doing it the wrong way? Remember Vince Lombardi’s classic line – “Practice does not make perfect. Only perfect practice makes perfect.” More than likely you just hadn’t practiced enough before you tried it.

NIMM is code for “I don’t need to do better”

This is the scariest one. Complacency has set in, and sooner or later you will no longer be relevant or able to keep up with those around you. I suggest you go read Who Moved My Cheese? Right now.

But you don’t understand

I can feel the push back – but every market IS different! There’s even a national campaign that says so. I actually agree. However you are making a big mistake if you translate every market is different into – the PEOPLE in every market are different. Sure, the supply and demand curves of land, inventory, and materials will vary by market. The local job creation rate will be different. Even local aesthetic tastes may cause a home to look completely different from a home only 200 miles away.

However, as Jeff Shore said at PCBC last year, people always want to improve their lives. To that I would add that people always want to feel important, always want to be treated fairly, and always want the best value that they can afford. All of those things may display themselves as different preferences by market – but what drives those preferences is the same everywhere.

I’m not asking you to stop disagreeing or thinking critically. I am asking you not to stick your head in the sand and be a NIMMrod.